Imagine being able to talk to your client across the ocean at half the cost while standing on a remote island. Life just got that much easier! Well, it got easier a few years back with the advent of Internet telephony , often known as VoIP or voice over Internet protocol telephony. It may seem like a technical jargon too difficult to understand, but in reality it is a simple concept wherein the voice converted into small digital IP packets from analog signals is sent via the Internet. It is then reconverted into analog signal format, so that it can be comprehended by the listener, before it finally reaches the destination. This is known as VoIP termination . Most of the work is done by the main service provider, whereas VoIP resellers and wholesalers do not have to worry about the technicalities of the call transmission process. This makes it easier and more logical for a business to become a voice over IP wholesaler or reseller, and enjoy the profits that are sure to be earned by businesses that utilize the services of VoIP.
VoIP service providers offer VoIP termination business plans or solutions, wholesale carrier services and reseller programs. With the increased knowledge about voice over IP telephony service and its benefits, unlike a few years ago, wholesale carrier service providers and resellers now have a large number of service providers to choose from. There are 3 kinds of providers whose services can be taken by them; Sometimes, tier 1, tier 2 and tier 3 operators. Typically, it is difficult for medium or small businesses to utilize the services of tier 1 or 2 operators. Tier 3 operators, on the other hand, would be the best option for them. Once the service providers list has narrowed down using this criterion, the next factor to be taken into consideration is the tariff or the rates and the quality provided by different VoIP service companies. Both the factors are critical while opting for a service provider of VoIP, since it is these factors which further help the wholesalers and resellers in attracting their clients.
Few renovated voip service providers also offer round the clock technical support, which is an important factor to keep your services up and running efficiently. Different providers offer support via different means. For instance, there are several providers who offer support via help desk service. However, it is highly unreliable in most cases, since clients can often be heard complaining about long waiting periods or no response from the help desk. In such a scenario, instant contact directly with the technical support team to a specific technician associated to you is a great advantage. This kind of a support is usually provided by few providers via MSN chat or email.